Empowered by Josh Bernoff

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Book Summary:

Empowered – explains how to transform your company by unleashing the mighty force of these HEROes. Like John Bernier and Ben Hedrington at Best Buy, who built an army of 2,500 tweeting employees to reach out to customers online. Or Ross Inglis, who tapped into Internet computing resources to open an entirely new customer channel for Thomson Reuters. Or John Stadick, who equipped 600 sales staff with iPhones and boosted profits at his construction rental company.

Key Points/Chapters:

Our Cocktail Party Statements:


Karin: Unleash your employees to empower your fans

Phil: Opinions, like assholes, everybody’s got one

Our Cocktail Party Index:

What’s this? Explanation of the CPI.